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Refund policy

Welcome to the Electri Maze

At Electri Maze, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be circumstances where you need to request a refund. Please read the following refund policy carefully to understand your rights and obligations when seeking a refund from us.

1. Eligibility for Refunds:

We offer refunds on products or services that meet the following criteria:

The product/service is returned within 5 working days of the original purchase date.
The product/service is unused, undamaged, and in its original packaging (if applicable).
The product/service is eligible for a refund as per the specific terms outlined in the product/service description or accompanying documentation.
2. Refund Process:

To initiate a refund request, please contact our customer support team at [email protected] and provide the following information:

Your full name
Order/invoice number
Reason for the refund request
Our customer support team will review your request and guide you through the refund process. Please note that refunds may be subject to certain conditions, and additional documentation may be required to process your request.

3. Refund Methods:

Refunds will be issued using the original payment method used for the purchase. Please allow [X business days/weeks] for the refunded amount to be credited back to your account. Refunds may be subject to processing fees or deductions as outlined in the terms and conditions of your purchase.

4. Non-Refundable Items:

Certain products or services may not be eligible for refunds, including but not limited to:

Downloadable/digital products
Customized or personalized items
Services that have already been rendered
Please refer to the specific product/service description or contact our customer support team for information on refund eligibility.

5. Refund Disputes:

If you believe that a refund was wrongfully denied or processed incorrectly, please contact our customer support team to resolve the issue. We are committed to addressing any concerns or disputes in a fair and timely manner.

6. Changes to the Refund Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this refund policy periodically for any updates or revisions.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [contact email/phone number]. Our dedicated customer support team is here to assist you and ensure your satisfaction.

Thank you for choosing Electri Maze. We appreciate your trust and support.

       

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